Refund policy
Last updated: June 20, 2026
1. Subscriptions — 14-day "money-back guarantee"
For any initial purchase of a paid plan on Clipsify, you benefit from a commercial right of withdrawal of fourteen (14) days from the exact date of the initial transaction. If you are not completely satisfied, you may request a full refund without justification during this timeframe.
2. Subscription renewals
After the initial 14-day window, fees associated with automatic renewals of your subscription are non-refundable. Subscription cancellation must be completed prior to the billing date to prevent the next cycle. In case of cancellation during an active cycle, your access remains active until the end of the paid period.
3. Discovery Pack (one-time payment / credits)
The Discovery Pack is refundable within fourteen (14) days following purchase, on the strict condition that no credits have been consumed (no video summary generated). As soon as a single summary is consumed, the pack is deemed fully used and becomes non-refundable.
4. Procedure and refund processing timeline
To request a refund, you must write to support@clipsify.ai using the email address associated with your Clipsify account. Once a refund is approved by our team, the payment order is immediately sent to our payment gateway Stripe. The actual credit to your original payment method will be completed within a maximum of fifteen (15) days, in alignment with CPA rules governing distance contracts.
5. Consumers' legal rights (CPA)
These terms apply in addition to the non-waivable statutory rights granted to consumers under the Quebec Consumer Protection Act (CPA). Should a validated refund for a distance contract fail to execute within the statutory 15-day timeframe, the consumer has rights to cancel and to request a chargeback from their credit card issuer.